The Knowledge Group came to us with a clear ambition. They wanted to launch a podcast that didn't look or feel like one. The brief was to create a series that brought together leaders from across the BPO and CX industry in a setting that matched the calibre of the conversation, with production values to support it.
We developed In the Know as an end-to-end production, handling everything from set design and lighting through to multi-camera filming, audio capture, edit and thumbnail design. Each episode is shot in a studio environment built specifically for the show, giving the series a consistent visual language while still allowing each guest's personality to come through.
The result is a podcast that sits alongside the best in the industry. Sharp visuals, considered pacing and a strong identity have helped The Knowledge Group establish themselves as a thought leader in their space, with each episode reinforcing the brand's position at the centre of the conversation.
Tom is a pleasure to work with. He’s reliable, detail-focused and consistently delivers high-quality content. What stands out is how easy he makes the process, from planning through to final delivery, while still producing work that feels polished and well thought through.
